Miky.ai

Privacy Policy

Last updated: January 9, 2025

1. INTRODUCTION AND SCOPE

Miky.ai Inc. ("Company," "We," "Us," "Our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and disclose information about you when you use our artificial intelligence platform Miky.ai ("Platform," "Service").

This Policy applies to all users of the Platform, including visitors, registered users, subscribers, and participants in our network marketing referral program. By using our Service, you consent to the data practices described in this Policy.

Key Privacy Principles:

  • Transparency in data collection and usage
  • Minimal data collection necessary for service provision
  • Strong security measures for data protection
  • User control over personal information
  • Compliance with applicable privacy laws

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

  • Account Information: Name, email address, password, referral codes
  • Payment Information: Billing address, payment method details (processed by Stripe)
  • Profile Information: Subscription plan, credit balance, usage preferences
  • Contact Information: Information provided through contact forms or support requests
  • Referral Information: Referral network data, commission tracking, payout preferences

2.2 AI Interaction Data

AI Conversation Data:

  • User Inputs: Messages, questions, and prompts sent to AI Specialists
  • AI Responses: Generated responses from our AI systems
  • Interaction Metadata: Timestamps, AI persona used, credit consumption
  • Usage Patterns: Frequency of use, preferred AI specialists, session duration
  • Performance Data: Response times, error rates, user satisfaction metrics

IMPORTANT: We strongly advise against sharing sensitive personal data, passwords, API keys, financial information, or confidential business data with AI Specialists.

2.3 Automatically Collected Information

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Analytics: Pages visited, features used, time spent on Platform
  • Technical Data: Cookies, local storage, server logs, error reports
  • Location Data: General geographic location based on IP address

2.4 Third-Party Sources

  • Payment Processors: Transaction data from Stripe
  • Authentication Services: Login information from OAuth providers
  • Referral Sources: Information about how you found our Platform
  • Public Sources: Publicly available information for fraud prevention

3. HOW WE USE YOUR INFORMATION

3.1 Primary Service Purposes

  • Providing access to AI Specialists and conversation services
  • Processing AI requests and generating responses
  • Managing user accounts, subscriptions, and credit systems
  • Processing payments and handling billing
  • Providing customer support and technical assistance

3.2 AI System Improvement

AI Training and Enhancement:

  • Improving AI response quality and accuracy
  • Training models to better understand user intents
  • Developing new AI personas and capabilities
  • Identifying and fixing AI system errors
  • Optimizing performance and response times

Note: Personal identifiers are removed or anonymized for AI training purposes.

3.3 Network Marketing Operations

  • Managing multi-level referral networks and commission tracking
  • Processing referral bonuses and affiliate payouts
  • Preventing fraud and abuse in the referral system
  • Analyzing referral performance and network growth
  • Communicating with referral program participants

3.4 Business Operations

  • Platform security and fraud prevention
  • Analytics and business intelligence
  • Legal compliance and regulatory requirements
  • Marketing and promotional activities (with consent)
  • Research and development of new features

4. INFORMATION SHARING AND DISCLOSURE

4.1 Service Providers

We share information with trusted third-party service providers who assist in Platform operations:

  • Payment Processing: Stripe for subscription and transaction processing
  • Cloud Infrastructure: AWS, Google Cloud, or similar providers for hosting
  • AI Services: OpenAI and other AI providers for conversation processing
  • Analytics: Google Analytics, Mixpanel for usage analysis
  • Email Services: SendGrid, Mailgun for transactional emails
  • Customer Support: Help desk and support ticket systems

4.2 Legal Requirements

We may disclose information when required by law or to protect our rights:

  • Compliance with legal processes, subpoenas, or court orders
  • Law enforcement investigations and regulatory inquiries
  • Protection of our intellectual property and business interests
  • Prevention of fraud, abuse, or illegal activities
  • Protection of user safety and platform security

4.3 Business Transfers

In case of merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity with appropriate privacy protections.

4.4 Ocean Cleanup Organizations

We do not share personal user data with ocean cleanup organizations that receive our donations. Donations are made independently without user data transfer.

5. AI DATA PROCESSING AND RETENTION

AI Conversation Handling:

  • Real-time Processing: User inputs are processed immediately by AI systems
  • Temporary Storage: Conversations may be temporarily cached for performance
  • Training Data: Anonymized conversations may be used for AI improvement
  • Quality Assurance: Random samples may be reviewed for service quality
  • Data Minimization: Only necessary data is retained for operational purposes

5.1 Data Retention Periods

  • Account Data: Retained while account is active plus 7 years for legal compliance
  • Conversation Data: Stored for up to 2 years for service improvement
  • Payment Data: Retained per financial regulations (typically 7 years)
  • Analytics Data: Aggregated data retained indefinitely for business insights
  • Support Data: Customer service interactions retained for 3 years

5.2 Data Deletion

Upon account deletion or upon request, we will delete or anonymize personal data within 30 days, except where retention is required by law or legitimate business interests.

6. DATA SECURITY MEASURES

6.1 Technical Safeguards

  • Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Access Controls: Role-based access with multi-factor authentication
  • Network Security: Firewalls, intrusion detection, and monitoring systems
  • Regular Audits: Security assessments and vulnerability testing
  • Secure Infrastructure: SOC 2 Type II certified cloud providers

6.2 Organizational Measures

  • Employee training on data protection and privacy
  • Confidentiality agreements for all staff and contractors
  • Incident response procedures for data breaches
  • Regular security policy updates and compliance reviews
  • Limited access on need-to-know basis

Security Limitations:

While we implement industry-standard security measures, no system is 100% secure. Users are responsible for maintaining the security of their account credentials and for not sharing sensitive information with AI Specialists.

7. YOUR PRIVACY RIGHTS AND CHOICES

7.1 Account Management

  • Access: View and download your personal data through account settings
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request account deletion and data removal
  • Portability: Export your data in machine-readable format
  • Restriction: Limit certain data processing activities

7.2 Communication Preferences

  • Opt-out of marketing emails (unsubscribe links provided)
  • Control transactional email notifications
  • Manage referral program communications
  • Set privacy preferences for data processing

7.3 California Privacy Rights (CCPA)

California residents have additional rights including:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information
  • Right to opt-out of sale of personal information (we do not sell personal data)
  • Right to non-discrimination for exercising privacy rights

7.4 European Privacy Rights (GDPR)

EU residents have rights including access, rectification, erasure, restriction, portability, and objection to data processing. Contact us at privacy@miky.ai to exercise these rights.

8. INTERNATIONAL DATA TRANSFERS

Our Platform operates globally, and data may be transferred to and processed in the United States and other countries. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses and adequacy decisions.

9. CHILDREN'S PRIVACY

Our Platform is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

10. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies for authentication, preferences, analytics, and security. You can control cookie settings through your browser, though some Platform features may not function properly with cookies disabled. See our Cookie Policy for detailed information.

11. THIRD-PARTY INTEGRATIONS

Our Platform integrates with third-party services (payment processors, AI providers, analytics tools). Each third party has its own privacy policy, and we encourage you to review their practices. We are not responsible for third-party privacy practices.

12. DATA BREACH NOTIFICATION

In the event of a data breach that poses a risk to your privacy, we will notify affected users within 72 hours of discovery and provide information about the incident, potential impact, and remedial actions taken.

13. PRIVACY POLICY UPDATES

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or Platform notification. Continued use after updates constitutes acceptance of the revised policy.

14. CONTACT INFORMATION

For privacy-related questions, concerns, or to exercise your rights, contact our Data Protection Officer:

Email: support@miky.ai
Address: Neuronica, Via del Serrone 62, 47890 Repubblica di San Marino