Cookie Policy
Last updated: January 9, 2025
1. INTRODUCTION TO COOKIES
This Cookie Policy explains how Miky.ai Inc. ("Company," "We," "Us," "Our") uses cookies and similar tracking technologies on our artificial intelligence platform Miky.ai ("Platform," "Service"). This policy works in conjunction with our Privacy Policy and Terms of Service.
By continuing to use our Platform, you consent to the use of cookies as described in this policy. You can manage your cookie preferences through your browser settings or by contacting us directly.
What Are Cookies?
Cookies are small text files that are stored on your device when you visit websites. They help websites remember information about your visit, making your next visit easier and the site more useful to you. Cookies cannot damage your device or files.
2. TYPES OF COOKIES WE USE
2.1 Essential Cookies (Always Active)
These cookies are necessary for the Platform to function properly and cannot be disabled:
- Authentication Cookies: Keep you logged in and maintain session security
- Security Cookies: Protect against cross-site request forgery and other attacks
- Load Balancing: Ensure optimal performance and prevent server overload
- Feature Toggles: Remember your platform preferences and settings
- Credit Tracking: Monitor your credit usage and subscription status
- AI Session Management: Maintain conversation context with AI Specialists
Legal Basis: Strictly necessary for service provision (legitimate interest)
2.2 Functional Cookies
These cookies enhance your experience by remembering your preferences:
- Language Preferences: Remember your selected language and locale
- Theme Settings: Save your preferred dark/light mode
- AI Specialist Preferences: Remember your favorite AI personas
- Interface Customization: Save layout and feature preferences
- Accessibility Settings: Remember accessibility accommodations
- Notification Preferences: Save your communication preferences
Legal Basis: Legitimate interest in improving user experience
2.3 Analytics and Performance Cookies
These cookies help us understand how users interact with our Platform:
- Google Analytics: Track page views, user flows, and engagement metrics
- Performance Monitoring: Measure page load times and error rates
- Feature Usage: Understand which AI Specialists are most popular
- Conversion Tracking: Measure subscription and referral conversions
- A/B Testing: Compare different versions of features
- Heatmap Analysis: Understand user interaction patterns
Legal Basis: Consent (can be opted out)
2.4 Marketing and Targeting Cookies
These cookies support our marketing efforts and referral program:
- Referral Tracking: Track referral sources and attribute commissions
- Campaign Attribution: Measure effectiveness of marketing campaigns
- Retargeting: Show relevant ads to previous visitors
- Social Media Pixels: Facebook, LinkedIn, Twitter conversion tracking
- Email Campaign Tracking: Measure email marketing effectiveness
- Affiliate Management: Support our network marketing program
Legal Basis: Consent (can be opted out)
2.5 Third-Party Service Cookies
External services integrated into our Platform may set their own cookies:
- Stripe Payment Processing: Secure payment form and fraud detection
- OpenAI Services: AI conversation processing and rate limiting
- Customer Support: Help desk and live chat functionality
- CDN Providers: Content delivery and performance optimization
- Email Services: SendGrid for transactional email delivery
- Security Services: DDoS protection and bot detection
Note: Third-party cookies are governed by their respective privacy policies
3. COOKIE DURATION AND EXPIRATION
3.1 Session Cookies
These cookies are temporary and are deleted when you close your browser:
- Authentication tokens for current session
- AI conversation state and context
- Shopping cart and payment process data
- Temporary security tokens
3.2 Persistent Cookies
These cookies remain on your device for specified periods:
- Remember Me (30 days): Keep you logged in between sessions
- Preferences (1 year): Language, theme, and interface settings
- Analytics (2 years): Google Analytics user identification
- Marketing (90 days): Campaign attribution and referral tracking
- Performance (6 months): Feature usage and optimization data
4. HOW WE USE COOKIE INFORMATION
4.1 Platform Functionality
- Maintaining user authentication and session security
- Preserving AI conversation context and history
- Managing credit consumption and subscription features
- Personalizing AI specialist recommendations
- Optimizing platform performance and loading times
4.2 Network Marketing Operations
- Tracking referral sources and attributing commissions
- Managing multi-level marketing network structures
- Preventing fraud in the referral system
- Calculating and processing affiliate payments
- Analyzing referral program performance
4.3 Service Improvement
- Understanding user behavior and preferences
- Identifying popular AI specialists and features
- Measuring user engagement and satisfaction
- Detecting and fixing technical issues
- Developing new features based on usage patterns
4.4 Security and Fraud Prevention
- Detecting suspicious activity and potential threats
- Preventing unauthorized access to accounts
- Protecting against payment fraud and chargebacks
- Identifying and blocking malicious bots
- Enforcing rate limits and usage policies
5. YOUR COOKIE CHOICES AND CONTROLS
5.1 Browser Controls
Most browsers allow you to control cookies through their settings:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
5.2 Platform Cookie Settings
You can manage cookie preferences through your account settings:
- Access cookie preferences in Account Settings → Privacy
- Toggle analytics and marketing cookies on/off
- View detailed information about cookies in use
- Download a report of your cookie consent choices
- Reset all cookie preferences to defaults
5.3 Third-Party Opt-Outs
You can opt out of third-party tracking:
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Facebook Pixel: Facebook Ad Preferences → Ad Settings
- Industry Opt-Outs: Digital Advertising Alliance
- Email Tracking: Unsubscribe links in marketing emails
Important Note:
Disabling certain cookies may impact Platform functionality. Essential cookies cannot be disabled as they are required for basic service operation, user authentication, and security.
6. COOKIE CONSENT AND LEGAL BASIS
6.1 Consent Management
We obtain consent for non-essential cookies through:
- Cookie banner displayed on first visit
- Granular consent options for different cookie categories
- Account settings for ongoing consent management
- Regular consent renewal requests
- Clear withdrawal mechanisms
6.2 Legal Compliance
Our cookie practices comply with applicable laws including:
- GDPR (EU): Requires consent for non-essential cookies
- ePrivacy Directive: Governs electronic communications privacy
- CCPA (California): Provides rights regarding personal information
- PIPEDA (Canada): Regulates personal information collection
- LGPD (Brazil): Brazilian data protection law
6.3 International Users
Different regions may have specific cookie requirements. We adapt our practices to comply with local laws while maintaining Platform functionality and security.
7. COOKIES AND AI INTERACTIONS
AI-Specific Cookie Usage:
- Conversation Context: Maintain context across AI interactions
- Specialist Preferences: Remember preferred AI personas
- Usage Optimization: Improve AI response relevance
- Credit Tracking: Monitor credit consumption per interaction
- Performance Metrics: Measure AI response times and quality
- Personalization: Adapt AI behavior to user preferences
Privacy Protection: AI conversation data stored in cookies is anonymized and encrypted. Sensitive information shared with AI Specialists is not stored in cookies.
8. MOBILE APP AND DEVICE CONSIDERATIONS
8.1 Mobile Web Browsers
Mobile browsers handle cookies similarly to desktop browsers, with some limitations:
- Reduced storage capacity for cookies
- Automatic cookie clearing when storage is full
- Different privacy controls in mobile browsers
- App-specific storage mechanisms
8.2 Progressive Web App (PWA)
If you install our Platform as a PWA, additional storage mechanisms may be used:
- Local storage for offline functionality
- Service worker caching
- IndexedDB for large data storage
- Push notification tokens
9. COOKIE SECURITY AND DATA PROTECTION
9.1 Security Measures
- Encryption: Sensitive cookie data is encrypted
- Secure Flags: Cookies transmitted only over HTTPS
- HttpOnly Flags: Prevent client-side script access
- SameSite Attributes: Protection against CSRF attacks
- Regular Rotation: Security tokens rotated frequently
- Domain Restrictions: Cookies limited to appropriate domains
9.2 Data Minimization
We follow data minimization principles for cookies:
- Only necessary data stored in cookies
- Regular cleanup of expired cookies
- Anonymization where possible
- Shortest retention periods practical
10. UPDATES TO THIS COOKIE POLICY
We may update this Cookie Policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through:
- Email notification to registered users
- Platform notification banners
- Updated "Last modified" date
- Cookie consent banner updates
Continued use of the Platform after updates constitutes acceptance of the revised Cookie Policy.
11. CONTACT INFORMATION
For questions about this Cookie Policy, cookie practices, or to exercise your rights, contact us:
Email: support@miky.ai
Address: Neuronica, Via del Serrone 62, 47890 Repubblica di San Marino